Update existing subscription prices after price change in Shopify

How to Update Subscription Prices in Awtomic After Changing Them in Shopify

Updating subscription prices in Awtomic after a price change in Shopify ensures that your customers are billed accurately and consistently. Here’s what you need to know:

Overview

When you change product prices in Shopify, existing subscriptions in Awtomic will continue at the original purchase price unless updated. This pricing continuity is essential to maintain trust and handle legal compliance, as many countries require businesses to notify customers before implementing any subscription price changes.

Updating Subscription Prices

To apply the new Shopify prices to current subscribers, Awtomic provides a powerful Bulk Update feature. This tool refreshes subscription prices across all affected subscriptions in just a few simple steps:

1. Access the Awtomic Dashboard: Log in to your Awtomic account and navigate to the "Subscriptions" section.
2. Locate Bulk Update Feature: In the subscriptions list click the Bulk Updates button in the top right then Create Bulk Update on the next page.
3. Select Price Update Option: Choose all subscriptions then change the bulk update type to "Refresh price from Shopify". Now select the updated products you want to pull new prices for This will synchronize the subscription pricing to reflect the new prices set in Shopify and maintain discounts that subscriptions already had.
4. Execute the Update: Confirm and initiate the bulk update process.

The Bulk Update process is quick and efficient, ensuring minimal disruption to your subscription service while guaranteeing accurate billing for all customers.

Legal Considerations for Price Changes

Before updating subscription prices, it’s crucial to notify your customers in compliance with local laws and regulations. Consult a legal professional or refer to regulatory guidelines applicable to your region. Transparent communication helps maintain customer trust and avoids disputes.

What Happens If You Don’t Update?

If subscription prices are not updated after being changed in Shopify, subscribers will continue to be charged at the previous pricing (that they agreed to at checkout). Consider updating promptly to align your subscription billing with your current business strategy and product pricing.