Troubleshooting Subscription Setup
Here are some common mishaps and how to resolve them
The subscription options don't appear on a product page.
Check that:
- The product has an Awtomic subscription plan assigned, for the variant you're viewing. See Assigning subscription plans to products.
- The Subscription Widget block is on the product's template. In Awtomic, go to Launch: the template should show Added under Add the subscription widget to your theme. Click Check again after you save the theme.
- The page has an Add to cart button for the product. The widget stays hidden without one.
- Hide widget if only one purchase option is off in the widget's Preferences in Tools → Widget Configurations, if the product has a single purchase option.
The Launch page says my theme doesn't support app blocks.
The Subscription Widget is a theme app block, which needs an Online Store 2.0 theme. Contact [email protected] and we'll help you add it.
The widget disappeared after I changed themes.
App blocks belong to a theme. Add the Subscription Widget again from Launch, which always checks your live theme.
Customers see two sets of subscription options.
Your store still has the old subscription widget turned on. See Switch from the old subscription widget.
I want subscription options on my collection pages, quick-add pop-ups or other places with an "Add to cart" button.
The Subscription Widget shows on product pages. To offer subscriptions anywhere else, a theme developer can add them to your theme; see Add subscription options outside the product page. Contact [email protected] if you need help.
I use GemPages, Shogun or another app to build my product pages.
Pages built with a page builder may not use your theme's product template, so the Subscription Widget block can't be added the usual way. Contact [email protected] before you set up the widget.
My store still uses the old subscription widget and I added the renderInsideSel setting.
renderInsideSel and the other window.bundleapp.settings options for the plan selector only work with the old subscription widget, which is being retired. Move to the Subscription Widget block instead. See Switch from the old subscription widget.
Updated 11 days ago