Skipping an Order

How to skip an order for a customer from the Awtomatic app admin view

Skipping is very similar to pausing but it automatically just skips the next order, while keeping the same frequency of orders beyond that. For example, if a customer has a monthly subscription, skipping their order will mean that they will go two months between their last order and the next one they’ll receive. Customers can skip multiple orders in a row if they wish.

Skipping is another great option to propose to customers who are interested in cancelling or pausing, since it is a shorter time and does not put them in a state where they need to take an action to resume their subscription.

If a customer asks you to skip for them, you can find the skip button on the right column in the section that shows the date of the next order: