Awtomic Service Agreement: Tailored Support Based on Your Plan

Welcome to Awtomic! We’re excited to partner with you on your subscription journey and help you get the most out of our platform. Our team is dedicated to ensuring your success, and we’ve designed our service offerings to align with the plan you’ve chosen. Below is an outline of the services you can expect, crafted to meet your needs while keeping your subscription experience seamless and efficient.

Subscription Starter Plan: Essential Setup with Light Branding**

For brands on our Subscription Starter Plan, we provide everything you need to get your subscription service up and running smoothly. Our focus here is to ensure that your setup is fully functional, adhering to best practices that will help you launch with confidence.

What You’ll Receive:

• Full Setup Support: Our team will guide you through the initial setup process, ensuring that all the core functionalities are operational and tailored to your product offerings.
• Light Branding: We’ll apply basic branding elements to your subscription interface, such as your logo and primary brand colors, so it reflects your business identity without requiring extensive customization.
• Onboarding Assistance: Step-by-step guidance to familiarize you with Awtomic’s features, helping you understand how to manage your subscriptions effectively from day one.

Please Note: This plan includes a defined scope of setup and branding services, allowing us to deliver a quality experience efficiently. For more extensive customizations, we recommend exploring our Professional or Enterprise Plans.

This plan is perfect if you’re looking for a straightforward, no-fuss setup that gets your subscription model live and serving your customers quickly.

Professional Plan: Enhanced Customization on Our Out-of-the-Box Interfaces

`For those on the Professional Plan, we take customization a step further, enhancing your subscription experience with additional branding elements and minor tweaks to our out-of-the-box user interfaces. This level of service is ideal for businesses that want a more personalized touch without the need for extensive development.

What You’ll Receive:

• Advanced Branding Integration: We’ll customize more elements of your subscription interface, including font choices, button styles, and secondary color schemes, ensuring a cohesive brand experience for your customers.
• UI Tweaks: Our team will make minor adjustments to the user interface, such as layout modifications and enhanced product presentation, that align with your brand’s aesthetic and improve customer experience.
• Dedicated Support: Enjoy priority access to our support team, with faster response times and more in-depth assistance tailored to your specific needs.

Please Note: Customization services under the Professional Plan are designed to enhance, not overhaul, the user experience. We’re happy to accommodate a up to 2 revisions to ensure your satisfaction, but extensive requests or repeated iterations may require a reassessment of the project scope or consideration of an upgrade to our Enterprise Plan.

This plan offers a balanced mix of customization and simplicity, giving you the ability to differentiate your subscription service without diving into complex development.

Enterprise Plan: Custom Development and Tailored Solutions

Our Enterprise Plan is designed for brands that require a higher level of customization and development. Whether you’re looking to implement unique functionality or deeply integrate Awtomic with other systems, our team is here to bring your vision to life with a collaborative, iterative approach.

What You’ll Receive:

• Comprehensive Customization: We’ll work closely with you to develop tailored solutions that meet your specific requirements. This could include custom workflows, advanced integrations, or bespoke user interface elements.
• Iterative Development: Our team will provide a reasonable number of iterations on custom features, ensuring that the final product aligns with your brand’s goals and delivers an exceptional customer experience. We’ll work together to define the scope upfront, so expectations are clear, and your project stays on track.
• Strategic Consultation: Access to our experts for in-depth strategy sessions, where we’ll help you refine your subscription model, optimize performance, and explore new opportunities for growth.
• Premium Support: Receive top-tier support with a dedicated account manager, ensuring that your needs are met with precision and urgency.

The Enterprise Plan is ideal for brands with complex needs that require a flexible, tailored approach to subscription management. We’ll work together to craft a solution that not only meets but exceeds your expectations.

Next Steps

Regardless of your plan, Awtomic is committed to providing you with the support and tools you need to succeed. If you have any questions about the services included in your plan or if you’d like to discuss upgrading for additional features and support, please don’t hesitate to reach out.

We look forward to helping you create an exceptional subscription experience that resonates with your customers and drives your business forward.

Best regards,
The Awtomic Team