Migration process from another Shopify app

Pre-Migration Process

Before migration, Awtomic's support team will review your current subscription data to ensure a smooth transition and identify any potential issues. Here’s what you need to do:

• Contact us at [email protected] to express your interest in migrating to Awtomic Subscriptions.
• Our onboarding team will ensure your team and website are ready to go live with Awtomic
• We’ll request access to necessary data, apps, and payment gateways. You can expedite the process by granting admin access to our support team ([email protected])—access can be revoked post-migration.
• We’ll reach out with any questions and schedule a migration date once everything is ready. This pre-migration process usually takes a few days, but we can expedite it if needed.
• If you weren't using Shopify payments as the payment gateway on your previous app then we'll ask that you connect your legacy gateway to Shopify. This connection will need to remain for as long as these migrated subscriptions continue to need to be billed. You can connect with one of these links:
  • Stripe: https://admin.shopify.com/store/{shop}/payments/legacy_subscription
  • Braintree: https://admin.shopify.com/store/{shop}/payments/legacy_subscription_braintree
  • Authorize.net: https://admin.shopify.com/store/{shop}/settings/payments/legacy_subscription_authorize_net
  • If you're migrating from PayPal Express then you'll need to be sure that Paypal Express is enabled on your Shopify shop and that you are approved to use reference transactions from PayPal

Migration Process

Once we have everything we need and a migration date is set, the process is straightforward:

• We’ll perform the migration during off-hours to minimize any impact on your customers.
• Migrations typically take a few hours, depending on the size and complexity of your data. Migrations for over 30,000 subscriptions should budget a few days for the full migration.
• After completion, we’ll notify you and provide any necessary follow-up instructions.
• If possible, we’ll cancel your previous subscription platform to prevent double billing.

Post-Migration Process

• To avoid charges from the legacy platform, we recommend uninstalling the app after exporting any necessary data.
• Customers will receive notifications from Awtomic going forward, but not at the time of migration. The migration will upgrade their subscription management experience but not otherwise disrupt their experience.