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Help Center

Welcome to the Awtomic Help Center!
Awtomic Service Agreement: Tailored Support Based on Your Plan
New Feature Announcements

Wine Clubs

Introduction to how Awtomic Manages Wine Clubs
Planning your wine club
Setting up billing schedules (Subscription Plans)
Setting up club contents and sizes
Changing and updating club contents
Updating billing day or time for existing club members
Emails and Notifications
Club and Membership: Loyalty and rewards configuration
Club and membership: add-ons to shipments
Club and Membership: discounts and tags
Tasting Room: Point of Sale Club Signup
Tasting Room: Vaulted card / Card on File charging
Tasting Room: Memberships on Point of Sale

Bundles

Hide hidden box properties on your cart page
Advanced Build-a-box Progress Bar
Build-a-box Automatic Swaps (aka Autoswap)
Dynamic vs Classic Build-a-box
Creating Shuffle Bundles
Troubleshooting Build-A-Box Bundles
Creating Build-A-Box Bundles
Adding a classic build-a-box to the cart
Adding dynamic build-a-box items to the cart
Preselecting items in your Awtomic build-a-box
Build-a-box Cart Redirect
Build-a-box Product Subtitles
Dynamic Box Cart Rollup
Frequency & Box Size Buttons: Enhance Your Build-a-Box UI
Legacy mode of build-a-box
Creating a Fixed Bundle

Notifications

SMS
Email

Subscription Plans

Setting up Subscription Plans
Gift subscriptions 🎁
Batching Settings on your Awtomic Subscription Plan.
Single-order vs Multi-order prepaid plans
Subscription Shipping
Editing Subscription Plans
Subscription-only products
Assigning subscription plans to products
Improved Multi-order Prepaids

Managing Subscriptions

Staff permissions
Failed Payments FAQs
Cancel Mitigation
Customer Subscription Portal
Troubleshooting Shopify Discount Codes
Apply a discount to an existing subscription
Edit the Shipping Rate in a subscription
Changing the products in a subscription
Applying a Shopify Discount Code to a Subscription
Changing Payment Method
Changing shipping address
Changing the next order date
Changing the order frequency
Skipping an Order
Pausing a Subscription
Canceling a subscription
Viewing and Exporting Subscriptions and their Details
Managing subscriptions in the Awtomic app
Bulk updates
Troubleshooting subscriptions that "Need Review"
Update existing subscription prices after price change in Shopify

Installing subscriptions on your Online Store

Installing subscriptions on your Online Store
Our full integration with Shopify
What is required to use Awtomic Subscriptions for my Shopify store?
Try Awtomic Subscriptions with our 14 Day Free Trial.
How to use Awtomic Preview Mode.
Troubleshooting Subscription Setup
Previewing and Testing your Subscriptions
Getting Started with Awtomic Setup
Custom Styling
Frequency Selector Radio Buttons
Subscription widget local installation

Customer Experience

Managing Subscriptions In the Customer Portal
How to Add and Customize a Banner in the Awtomic Customer Portal
Add your own Awtomic translation values
Using the Awtomic API securely to customize your Customer Portal
Adding to cart and checkout flow
Choosing to purchase a subscription
Adding a New Payment Method

Addons

Creating and Managing Add-ons for subscribers

Awtomic Settings

Awtomic Settings
Awtomic Dunning Schedule
Inventory Settings (OLD)
Inventory settings (Updated)
Set a Preferred Billing Time for Awtomic Subscription Renewal Orders
Shipping Settings

Other

FAQs
Agency / Developer Guide
How to Find the Variant ID 🔎

Moments

Moments by Awtomic
Moment Statuses
Moments Strategy Guide

Campaign links

Campaign links
Discount code combinations for campaign links

Migrations

Migration process from another Shopify app
Migration FAQs
Migration process from a non-Shopify platform
- Non-Shopify Subscription Import Data Template

Integrations

Hubspot integration
Gorgias Integration
Klaviyo - Replacing your Private API key with the Public Key
Postscript Integration
Klaviyo Integration
ShipCompliant Integration
Shopify Flow Integration

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Improved Multi-order Prepaids

Coming soon.

Updated 15 days ago

Assigning subscription plans to products

Staff permissions