---
updatedAt: 2025-09-03T10:46:22.000Z
agentTools:
  projectIndex: https://docs.awtomic.com/llms.txt
---

# Setting up product keys in ShipCompliant

To successfully pass a **compliance check** with ShipCompliant, **all products in your Shopify store—both alcoholic and non-alcoholic—must also exist in ShipCompliant**, with matching identifiers.

Awtomic uses Shopify’s **SKU** field to match against ShipCompliant’s **Product Key**. If a product is missing or mismatched, your orders may fail compliance checks.

> 🚧 Awtomic will soon release a product sync tool to help bulk import/export products between Shopify and ShipCompliant. For now, all products must be added manually to both systems.

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## How Product Matching Works

* If a product exists in **ShipCompliant**, make sure that same product exists in **Shopify** with a matching **SKU** (same as ShipCompliant’s Product Key).
* If a product exists in **Shopify**, add it to **ShipCompliant** and set the **Product Key** to match Shopify’s SKU exactly.
* This must be done for **all products**, including swag, product inserts, non-alcoholic beverages, or anything else you sell.

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## Add or Update a Product in ShipCompliant

### Step 1: Navigate to Products

In your ShipCompliant portal:

* Go to **Setup → Products**

### Step 2: Create or Edit a Product

* Click **“Add New”** to create a product, or
* Click **“Edit”** next to an existing product to update it

### Step 3: Fill Out Product Info

* Complete all **required fields** (marked in red)
* Set the **Key** to match the **SKU** you’ll use in Shopify

<Callout icon="📍" theme="default">
  ### *If the product doesn’t exist in Shopify yet, take note of the Key—you’ll use it as the SKU when creating the product in Shopify.*
</Callout>

More info: [ShipCompliant: How to Add Products](https://docs.sovos.com/en/indirect-tax/indirect-tax-products/regulated-shipping/shipcompliant/brands-labels-and-products/products-video)

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## Add or Update a Product in Shopify

### Step 1: Go to Products

* From your Shopify admin, go to **Products** in the left-hand menu

### Step 2: Click “Add Product”

* Use the **black “Add product”** button in the top right

### Step 3: Fill Out Product Info

* Complete all relevant fields for the product
* In the **SKU** field, enter the **Product Key** from ShipCompliant

<Callout icon="📍" theme="default">
  ### *If the product already exists in ShipCompliant, use its Product Key as the Shopify SKU.*
</Callout>

More info: [Shopify: Add or Edit Products](https://help.shopify.com/en/manual/products/add-update-products)

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## Best Practices

* Double check that all products have a 1:1 match across both systems
* Don’t forget to include **non-alcoholic** items (e.g. insert cards or swag)
* When adding new products in Shopify, remember to update ShipCompliant at the same time

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## Common Issues

> 📘 If a product fails to match, the Awtomic App Block will show a **Product mismatch** error and specify the SKU that’s missing in ShipCompliant.

You can resolve this by updating the product in ShipCompliant and then clicking **“Recheck Compliance”** on the Shopify order.

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## What’s Coming Soon

Stay tuned for Awtomic’s **Product Sync** feature, which will allow you to:

* Import products from ShipCompliant into Shopify
* Export products from Shopify into ShipCompliant
* Quickly identify missing or unmatched items

This will simplify onboarding and ongoing product maintenance.

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