Improved
Prepaid + Cancel mitigation
3 months ago by Brian Singer
Cancel mitigation now extends to autorenewing prepaid subscriptions. When you opt into the new setting, customers who try to cancel a prepaid plan are walked through cancel reasons, mitigation offers, and a final notice — and their feedback is captured on the subscription timeline and in analytics. Prepaid contracts that the customer cancels mid-term now move to a Cancelled (not Expired) status once the remaining orders ship, so your reporting reflects what actually happened.
